GENCELL WORLD WIDE, with registered address at CARRETERA (CARR.) A NOGAL, Exterior Number 4935, Interior Number LOTE 22, Locality GUADALAJARA (TECHNOLOGY PARK), Postal Code 45222, ZAPOPAN, JALISCO, MEXICO, is responsible for the use and protection of your personal data, and hereby informs you as follows:
- PURPOSES OF PERSONAL DATA PROCESSING
The personal data we collect from you will be used for the following primary purposes, necessary to provide the requested services:
Customer service and contact: To respond to information requests submitted through forms, email, telephone, or other digital channels available on our website.
Commercial relationship: Registration, follow-up, and management of clients, suppliers, distributors, strategic partners, and healthcare professionals interested in our products and services.
Medical, pharmaceutical, and biotechnological services: Follow-up of specialized protocols, technical advisory, clinical care, results management, and auxiliary services related to the healthcare sector.
Legal and regulatory compliance: To respond to requests from competent authorities and comply with applicable legal, tax, health, and contractual obligations.
Additionally, we will use your information for the following secondary purposes:
Distribution of newsletters, corporate updates, and scientific innovation.
Advertising, promotion, and commercial prospecting of new products or services.
Quality, satisfaction, and continuous improvement surveys.
If you do not wish your data to be processed for these secondary purposes, you may request so through the official contact channels.
- PERSONAL DATA COLLECTED
For the purposes described above, we may collect the following categories of personal data:
Identification data: Full name, company, position.
Contact data: Email address, telephone number, address.
Professional data: Specialty, professional license, work experience, or business sector.
Tax and administrative data: Tax ID (RFC), legal entity name, billing information.
Browsing data: IP address, browser, operating system, cookies, and behavior within the website.
- SENSITIVE PERSONAL DATA
Due to the nature of certain specialized services, GENCELL WORLD WIDE may collect sensitive personal data related to current or future health status, clinical history, genetic information, or biomedical data, when strictly necessary for the provision of the requested service.
In such cases, the express consent of the data subject will be obtained in accordance with applicable law.
- TRANSFER OF PERSONAL DATA
Your personal data may be shared, without requiring additional consent where permitted by law, with:
Competent authorities in health, tax, or judicial matters.
Affiliated, subsidiary, or related companies within the same corporate group.
Laboratories, clinics, hospitals, biobanks, or strategic providers involved in the execution of the contracted service.
Third-party technology providers supporting storage, hosting, CRM, or secure data processing.
In all cases, efforts will be made to ensure that such third parties maintain appropriate confidentiality and data protection measures.
- ARCO RIGHTS
You have the right to Access, Rectify, Cancel, or Object to the processing of your personal data, as well as to revoke your consent where legally applicable.
To exercise any of these rights, you must submit your request through the official channels published on our website: https://gencellgroup.com/
- USE OF COOKIES AND TRACKING TECHNOLOGIES
We inform you that our website uses cookies, pixels, and similar technologies to:
Remember browsing preferences.
Analyze website traffic and performance.
Enhance user experience.
Deliver relevant content.
You may disable these technologies through your browser settings.
- SECURITY MEASURES
GENCELL WORLD WIDE implements reasonable administrative, technical, and physical measures to protect your personal data against damage, loss, alteration, destruction, unauthorized use, or improper access.
- CHANGES TO THE PRIVACY NOTICE
This Privacy Notice may be modified or updated due to new legal requirements, operational changes, or internal improvements to corporate policies.
Any modifications will be published on our official website:
Last updated: April 21, 2026.